Returns

Right to withdrawal

To exercise the right of withdrawal, you must inform us about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by email). We will start to process your order as soon as it is submitted, we might not be able to prevent the shipment. Exceptions can be made only if we haven’t send you the shipping confirmation yet, so please contact us if you would like to cancel your order to see if there is a possibility to cancel (webshop@toshy.art).

The Right of withdrawal does not apply to the following items:

• Personalised and/or signed Items;
• Original Artworks which have produced upon request of the Customer;
• Commissioned artworks. 
• Items produced on demand

Right of return

We can only accept returns from purchases made directly from Toshy® through our official website toshy-dot-art. If you purchased an artwork or product from an external gallery or reseller please contact your gallery, reseller. If you purchased an Item from another third party, Toshy® is not obliged to honour your request for withdrawal.

• You cannot return items that have been purchased at our physical stores.
• You cannot return items damaged at your place while or after unboxing
• We don’t accept items that have been worn or used, items that have become damaged because of improper use, or items returned after the 14-day period.

We don’t accept items that have been worn or used, items that have become damaged because of improper use, or items returned after the 14-day period.

If you wish to return art or product items (read section “Definitions”) purchased from Toshy® they must be returned within 14 days of receipt for a refund. Without exception you are responsible for ensuring the item(s) are returned without damage and in their original state to Toshy®. Delivery charges are not refunded. Toshy® will refund the cost of the item in full, however, please note that if you paid for the item using PayPal, PayPal may charge you for return of funds and any charge incurred is not covered by Toshy®.

In the unlikely event there is an issue with the quality of the product or it is not the product ordered, we will endeavor to resolve the situation to your satisfaction as quickly as possible. Please contact us to explain your specific queries and agree a course of action.

How to return your item.

1. Please send back the Items purchased including the box and all original packing no later than 14 days from the day on which your Sales Agreement was cancelled. Customers must be able to prove that the Items were returned within the applicable 14 day-period.
2. All returned Items must be adequately packed to avoid damage during transport.
3. If You are sending back fragile Items, please contact Customer Service to enquire about adequate insurance and packing instructions. Please note that the customer is responsible for the transport until Toshy® receives the returned Item in the Studio.
4. Please send returned Items to the following address:

• Toshy B.V.
• Oranjeboomplein 13
• 4812 AJ Breda
• The Netherlands

1. Customers must be able to provide written proof of shipment of the returned Items to Toshy® via a trustworthy carrier (e.g. track and trace, freight letters) and the costs thereof. If Toshy® has not received the returned Item, customers must prove the Item was returned correctly and Toshy®, at its sole discretion, will determine the preferred course of action in such case.
2. Toshy® reserves the right to charge repair costs if the returned Item has been damaged during the return transport.

Unfortunately we do not offer free returns or returns in store/studio. You will be responsible for the postal costs of your return. Please keep a proof of postage until we confirm that your return has been delivered to us. Please note that you are responsible for the product until it reaches us, so we recommend you to send the package with a traceable service.

For any questions about your order or return, please contact customer Service: webshop@toshy.art  

Return label

Notify us by email webshop@toshy.art about your returns, we will email you a return label. 

:

TOSHY BV

Attn: Webshop
Oranjeboomplein 13
4812 AJ Breda
The Netherlands

Refund information

We will refund you within 14 days after processing your return, using the same payment method you used to place your original order.

Shipping

We sent our products over to other countries and use transits by MyParcel for all our international orders. Overseas shipping of art objects, art on canvas and framed art needs a different approach and takes more time, preperation, special package (crating) than art on paper. Packing will often be custom made and we will contact you about the price and delivery in advance. Contact us for your shipment inquiry > Contact <