FAQ

We love to answer your questions. If not listed below, please send us an E-mail at: info@toshy.art

 

We like to answer your questions.

Can I return any item?

You have the right to return purchased items within 14 days, without giving any reason.You cannot return items that have been purchased at physical stores or are commissioned artworks.

You can can return items as long as all original packaging with pricing, labels and hangtags are intact.
All item(s) must be returned in the original packaging to protect their form.
Toshy® reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

Unfortunately we do not offer free returns or returns in store. You will be responsible for the postal costs of your return.

Are your products sustainable?

Toshy creates artworks for a lifetime. His art has a collecting purpose and is created to enjoy for many years. Our scarfs, fashion and other products are produced in Europe. We avoid long distance (overseas) productions. We only work with sustainable producers and suppliers. We prefer a nore expensive, better quality and  higher sustainable value above cheap, low quality and less sustainable. 

We don't produce big stock quantities. Our fashion products are produced on demand or in small stock quantities. For this reason it can take some time to produce and ship it to you. But hey, why not wait a few more days when you know it was made just for you?

The world is your stage, we try to make it more sustainable.

 

Can Toshy create an artwork for me?

Toshy loves to create commissioned art for you. Send us your wishes, needs and budget by E-mail. 

Send us your inquiry at: connect@toshy.art

 

Can I visit the art studio?

Toshy is mostly very busy but if possible he likes to host interested people in his art studio in Breda or in his office workspace in Rotterdam. Are you interested in an appointment please contact us by E-mail; connect@toshy.art

 

In what country do you produce?

In our search for suppliers and manufactures we select on: price, quality and sustainability. 

We love local production, if possible we do our production in The Netherlands. If not possible in The Netherlands we prefer Italy, Spain, Portugal or the rest of Europe. For sustainable reasons we try to avoid long distance production (Outside Europe).

Our productpages inform you about the country of production. 

Can I exchange any item?

Currently we do not offer exchanges. If you would like a different size or colour (when fashion), you have to return the incorrect items and place a new order for the right ones. 

Can I track my order?

As soon as your order has been processed you will get an email with your track & trace information. 

How long will it take for my order to arrive?

When we received your order we try to ship available orders within 48 hours. Printed fashion, framed (screen)prints, canvases and objects take up to 10 working days to be printed, packed and framed in our studio. You should generally allow 1-5 days for your order to arrive domestically. On the each productpage you'll find specific information. We'll inform you about the shipping status.

If you need something urgently please send an email to our friendly team. If you have any questions about your order, don't hesitate to contact us at
webshop@toshy.art

Do you collaborate with brands?

Toshy is always into collaborations with strong, modern brands with a vision. We love to talk to you about your ideas. We are used to collaborate in productdevelopment, live performances, customizing products, limited and unlimted Toshy collections etc. Please contact us by E-mail; connect@toshy.art

Do you ship worldwide?

We sent our products over to other countries and use transits by MyParcel for all our international orders. Overseas shipping of art objects, art on canvas and framed art needs a different approach and takes more time, preperation, special package (crating) than art on paper. Packing will often be custom made and we will contact you about the price and delivery in advance.

Who does all your artwork?

All artworks are created by Toshy himself and all artworks are created for its surface, size, material and purpose. Toshy likes to have it all original.

I have a store, can I be a reseller?

We love to work with resellers. If you have the same passion for quality, our art and cool products please contact our team at: connect@toshy.art

Who is the owner of the intellectual property licenses?

All of Toshy' quotes, designs, photography, video, music, artworks, texts and other creations are protected and owned by Wonderland BV - Breda The Netherlands.

What are the terms in general?

Please read these Terms and Conditions carefully before ordering goods from www.toshy.art. By using the Website and/or placing an order on the Website you confirm that you have read the Terms and Conditions and accept them.

We may change the Terms and Conditions from time to time without notice. You are responsible for keeping updated with changes in the Terms and Conditions. Please note that the Terms and Conditions, that are valid for your order, are always the Terms and Conditions in effect as of the time you place your order, and not a later version.

If you experience any problems with the website, your order placed on the website or questions about the Terms and Conditions please contact Customer Service.

You can find our terms here

 

Registered address:

Toshy B.V (HQ)
Oranjeboomplein 13, 4812AJ - Breda
The Netherlands

Email address: webshop@toshy.art
Chamber of Commerce number: 74225219
VAT registration number:

Wat are the terms of sale?

By placing an order you are offering to purchase an item on and subject to the Terms and Conditions. All orders are subject to availability and confirmation of the order price.

Eligibility to order

You must be at least 18 years old to purchase goods on the website, be a consumer (not a reseller) and possess a valid credit or debit card issued by a bank acceptable to us. When placing an order you undertake that all details you provide to us are true and accurate. We reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

  • Your payment details are incorrect or cannot be verified
  • If we suspect any fraudulent activity
  • The product ordered is unavailable from stock
  • We have the reason to believe that you are under the age of 18
  • The identification of an error within the product information, including price or promotion

If we are unable to deliver within accordance to the terms in the confirmation, we will contact you and give you the opportunity to cancel the order. If we have already received payment, we will refund you the amount.

Order confirmation

When you place an order on our Website, we will send you an order confirmation by email. Please note that the confirmation email is an acknowledgement that we have received your order, but it is not an acceptance of your order.

Once you have checked out and have received your order confirmation email, neither you nor we will be able to make any changes to your order, so please make sure that everything is correct.

Acceptance and shipping confirmation

All orders placed by you are subject to acceptance by us. Once the order has been processed, a shipping confirmation email will be sent out to you with all relevant information about your order. The shipping confirmation is our acceptance of your order.

Quality of products

We aim to describe the item(s) on the Website as correctly as possible. However, as a result of different image acquisition, display technologies or other technical reasons, minor differences in colour and other variations in item(s) are possible. Toshy® cannot be held responsible for any such discrepancy.

What about price and payments?

Price

The prices shown on the Website include Dutch VAT of 21%. Prices are quoted in Euro (EUR) and do not include service, payment or delivery.

The prices shown on the Website may vary from time to time. Toshy® is not bound by the price until Toshy® has accepted the order by sending the shipping confirmation to you. Toshy® reserves the right to change, limit or terminate any special offers or discounts at any time. Please note that the prices between our physical stores and the Website may vary.

Price changes

We always try and ensure that all prices on the Website are accurate, however errors may occur. If we discover an error in the price of any item(s) which you have ordered, we will notify you by email about the price change and give you the option to reconfirm your order at the correct price or cancel the order. If we are unable to contact you, your order will be cancelled. Toshy® reserves the right to cancel any order prior to our acceptance of the order. If we have already received payment for a cancelled order, we will refund you the amount of the purchase. We are not able to compensate price differences with placing orders or returns.

Payments

We accept payments with iDeal, Maestro, Bancontact, Mastercard, Visa, Diners Discove, PayPall.

When paying by card you will be asked for the card number, its period of validity and the CVC code. We make use of MasterCard Secure Code and SSL encryption, which prevent unauthorized access to card details. We do not store card numbers after the transaction has been completed. For more information you can take a look at our Privacy Policy.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorize payment, then you will be notified immediately at the checkout.

Tax

Please note that local charges (customs duty, sales tax) may apply, depending on your region and local customs duties. The charges are at your own expense.

How to use Toshy.art and copyrights

Errors, inaccuracies and omissions

Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges and availability. At any time and without prior notice, we reserve the right to correct any errors, inaccuracies or omissions; change or update information; or cancel orders if any information is inaccurate.

Intellectual property rights

All elements on the Website are owned by or licensed to Wonderland BV - Breda, The Netherlands. All elements of the Website including (but not limited to) the general design and the content, can be protected by copyright, moral rights, database rights, trademark and other laws relating to intellectual property rights.

Limitation of liability

Toshy® will not be liable for any indirect, direct, additional or consequential damages that may result from the use or content of our Website, including damages caused by viruses or any incorrectness or incompleteness of the information on the Website; the performance of the products; or otherwise arising in connection with the use of these Terms and Conditions.

Privacy Policy

This Privacy Policy governs the manner in which Toshy® collects, uses, maintains and discloses information collected from users (“User”) of the www.toshy.art website (“Site”). This privacy policy applies to the Site and all products and services offered by Toshy®.

Personal identification information

Toshy® B.V., Oranjeboomplein 13, 4812AJ, The Netherlands, is responsible for collecting, processing and using personal identification information under applicable data protection law.

We only store and process personal data that each User voluntarily submit to us; such as by filling in a contact form, subscribe to the newsletter, making a purchase and/ or any other activities, services, features or resources we make available on our Site.

Users may, however, visit our Site anonymously and they can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site uses cookies for overall purposes of functionality, web statistics, sales and marketing. These services sometimes require third party cookies delivered by our online marketing partners. For measuring online performance and to optimize sales we use the following series: Facebookpixel, Google Analytics, Google Adwords, Google Tag Manager.

User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. Please be aware that if you do not accept cookies when visiting www.toshy.art, it can affect your purchase experience.

How we use collected information

Toshy® collects and uses Users personal information for the following purposes:

To improve customer service 

To respond more effectively to your customer service requests and support needs

To improve our Site

To improve our website offerings based on the information and feedback we receive from you

To send periodic emails The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

All stored data that is not used within 1,5 year will be automatically deleted from our database and will not be used for any purposes.  

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others.

We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

User rights

Each User has the right to request information about the stored personal data at any time. As well as the right to get a copy of your data transferred to you or to another party and the right to correct, block or delete this data.  

Please contact our Customer Service to get access to your personal data:

Toshy® B.V.

Oranjeboomplein 13
4812 AJ Breda
The Netherlands

T: +31(0)6 535 84104
E: info@toshy.art

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 16, and no part of our website is structured to attract anyone under 16.

Changes to this privacy policy

Toshy® has the discretion to update this privacy policy at any time. When we do, revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Applicable law and jurisdiction

These Terms and Conditions are in accordance with the laws of the Netherlands. In the event of a dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Dutch Courts.